Frequently Asked Questions
We believe in making your shopping experience as enjoyable and affordable as possible.
That’s why we are offering free worldwide shipping on all orders!
Processing time
We strive to process your order within 1-2 days.
Shipping timeframe
The Netherlands: Our standard shipping timeframe typically ranges from 2-12 days.
United States: Our standard shipping timeframe for this product typically ranges between 4-11 days.
Australia: Our standard shipping timeframe for this product typically ranges between 4-11 days.
Rest of the world: Please note that international orders may take slightly longer. Our standard shipping timeframe typically ranges between 2-15 days.
! Depending on the products you have chosen, the shipping time may vary. Please look at the shipping information on the product page to see the exact shipping time. If your items need to be shipped from different locations, you will receive a seperate tracking number for each individual package.
How to track your order
- Check your email: Once your order is shipped, we will send you an email containing your unique order number and tracking number. You can click on the tracking number in your email or you can follow the steps below.
- Visit our website: Head over to our website and click on the “Track order” section.
- Enter information: Input your order number and email into the designed fields.
- Get updates: The system will provide you with real-time shipping updates.
Questions about your order
If you encounter any issues with your order’s delivery status, don’t hesitate to get in touch with us at info@silqstore.com.
We’re happy to assist you!
We want you to be fully satisfied with your purchase. If for any reason you're not completely happy with your order, we offer an easy return process.
Eligibility for returns
To be eligible for a return, please ensure the following:
- Timeframe: Initiate your return request within 30 days from the date of delivery.
- Condition: To qualify for a return, your item must be in the same condition that you received it, unused and in its original packaging.
How to initiate a return
Follow these simple steps to begin the return process:
- Request a return: You can request a return on: https://silqstore.com/apps/return_prime
- Provide details: Please include your order number and email. Provide us with all the relevant information.
- Return authorization: Once your request is approved, we'll provide you with a return authorization and instructions on where to send the items.
Items sent back to us without first requesting a return will not be accepted. We recommend using a trackable shipping service for your return to ensure its safe delivery. Unfortunately, we cannot be held responsible for lost or damaged returns during transit.
Return shipping fees
Please note that while we gladly accept returns, we do not cover the return shipping fees.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days after receiving your return package. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.
Damages and issues
Inspect your order upon receipt and contact us immediately (within 5 days after arrival) if the item is defective, damaged, or if you received the wrong item, so that we may evaluate the issue and make it right as fast as possible. Please get in touch if you have questions or concerns about your specific item.
Questions about your return
If you have any questions or need assistance regarding our return policy or the return process, feel free to reach out to us at returns@silqstore.com. We are here to promptly assist you and ensure a smooth experience.
For general inquiries, you can send an email to:
info@silqstore.com
For return inquiries, you can send an email to:
returns@silqstore.com
For collaboration inquiries, you can send an email to:
collab@silqstore.com
You can also contact us via the contact form on our website.
To maximize your SILQ Hair Eraser's effectiveness, follow these simple steps:
- Start with clean skin: Ensure your skin is clean and free of any lotions, creams, or oils. This prepares your skin for efficient hair removal.
- Prep the area: Before using the SILQ Hair Eraser, dampen the skin you wish to treat. You can achieve this by splashing water onto the area, using a damp cloth, or using it directly after a shower.
- Get a firm grip: Slide your hand onto the SILQ Hair Eraser's handle for a secure grip. This ergonomic design ensures better control during use.
- Begin hair removal: With the device in hand, gently make circular motions over the desired treatment area. Remember to keep the pressure light; there's no need to press hard, as this could lead to skin irritation.
- Repeat as needed: Continue these gentle circular motions until you've achieved the desired level of hair removal.
By following these steps, you can make the most of your SILQ Hair Eraser for a smooth and comfortable hair removal experience.
With the SILQ Hair Eraser, you have the flexibility to remove hair from multiple body areas such as the arms, legs, chest, back and bikini line.
If you have sensitive skin, we suggest performing a patch test on less sensitive areas like the arms or legs.
However, please keep in mind that using it on your face or other highly sensitive areas is not recommended due to the thinner and more delicate skin in those regions.
Rest assured, the SILQ Hair Eraser delivers confident, hair-free results while ensuring your skin's safety and comfort
The SILQ Hair Eraser is the key to smooth, irritation-free hair removal. It prevents strawberry skin, razor bumps, burns and cuts, while also exfoliating the skin and reducing ingrown hairs. Experience pain-free, flawless results with the SILQ hair eraser.
What sets the SILQ Hair Eraser apart from other hair erasers on the market is our commitment to user comfort and cutting-edge technology.
Our hair eraser features a human-friendly handle designed for a stronger grip, ensuring a secure and comfortable hold during use.
Additionally, our device incorporates advanced nano-technology, enabling you to remove hair as close to the hair pockets as possible. This precision and efficiency result in a smoother, longer-lasting hair removal experience, setting the SILQ Hair Eraser miles ahead of the competition.
Cleaning the SILQ Hair Eraser is a very simple task. All you need to do is place it under running water to wash away any hair or residue. This uncomplicated process ensures that your hair eraser is consistently clean and prepared for your next hair removal session. It's an effortless way to ensure your device remains in top condition!
When using the SILQ Hair Eraser, the frequency of use can vary based on your skin's tolerance and the rate at which your hair grows back. Some people find it beneficial to use it once or twice a week, while others prefer to use it once every two or three weeks. It is important to discover the ideal schedule that accommodates your skin's needs and the speed of your hair's regrowth.
While not mandatory, incorporating SILQ's aftercare products into your hair removal routine is a smart choice for maintaining the well-being and vitality of your skin. Using SILQ's aftercare products is beneficial for your skin. These specialized products are designed to provide essential care and support after hair removal, promoting healthier, smoother skin. Your skin will thank you for the extra care and attention!